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NORWEST MOMENTS MATTER #2
THE BEST DAY OF A BUILDING PROJECT?
WHEN IT’S DONE.
We have a customer satisfaction expert who’s job is to see that the finished job is actually—finished.
Meet Darren. He’s Norwest’s Customer Satisfaction specialist. He’s probably the most popular employee in the company.
Why? He works with you hand in hand to make sure all the loose ends are tied up. He’ll be there to make sure everything is working properly and you are completely satisfied with your project.
It’s all a part of Norwest’s commitment to deliver on your vision.
KEY MOMENT CASE STUDY
IT’S ALL IN THE DETAILS. A LOOK AT MATTSON HELLICKSON.
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Mattson Hellickson decided to do a total renovation at a new location for their practice. Their desire was to have their office feel welcoming from the outside as well as the inside—translating into clean lines, warm wood tones, natural textures, and personal touches.
Needless to say the personal touch led to a “high touch” involvement with the owners. Darren saw the project through to absolute completion.
But the story doesn’t end there. Mattson Hellickson frequently calls Norwest to see if Darren is available for other miscellaneous projects. He has managed to keep it all clean, tidy and happy.